FREQUENTLY ASKED QUESTIONS

WHO IS MY CHILD’S GUARDIAN?

Guardians UK will be your guardian. We liaise with parents, agents, schools, host families and the students. Our host families provide accommodation for half terms, exeats and longer holidays.

WHO WILL MEET MY CHILD AT THE AIRPORT?

We have a team of our own drivers for unaccompanied minors and a more personal service. We also use local taxi companies. All drivers are police checked.

WHAT HAPPENS IF MY CHILD FALLS ILL?

If your child falls ill at school the school deal with this and seek advice from the school medical centre. If your child fell ill whilst staying with a host family we would expect them to contact their own doctor and for your child to be seen as an emergency patient. If necessary they can also take your child to the local hospital.

WHO MONITORS MY CHILD’S ACADEMIC PROGRESS?

Academic progress is monitored by school – your child’s teachers and tutor are responsible. On a regular basis you will receive reports and assessment marks. We will attend Parents Evenings if you request us to and speak with teachers. If there are any areas where you have concerns we are happy to contact school staff at any time during the term on your behalf.

HOW DO YOU CHOOSE YOUR HOST FAMILIES?

We visit all host families when they first contact us. If we feel they will be suitable we then arrange for them to be police checked. Once they start to host our students we keep in contact with them and visit on a regular basis.

CAN I CHOOSE MY CHILD’S HOST FAMILY?

We can send you a copy of our Host Family Directory. From this you can see the majority of our host families and if you wish chose a host family. We do work very closely with families and students to ensure that we match your child up with a family that would suit them best.

CAN MY CHILD STAY WITH RELATIVES OR FRIENDS INSTEAD OF A HOST FAMILY?

Your child can stay with relatives or friends as long as there is an adult over the age of 25 in the house.

WILL THEY HAVE TO SHARE A ROOM?

We prefer our students to have their own room. However, some students do like to share if they go to a host family with a friend or sibling, but this must be their choice.

HOW OFTEN WILL THEY STAY WITH THE HOST FAMILY?

Your child can stay with their host family for exeat weekends and half terms if they are not going to be coming home. Some students stay for the longer holidays, but in this instance we cannot guarantee that their normal host family will be available for the whole period.

CAN MY CHILD CHANGE THE HOST FAMILY IF THEY ARE NOT HAPPY?

If your child goes to a host family and is not happy there or simply wants to stay in a different area that is not a problem. A number of our students change host families on a regular basis to experience different parts of England and meeting new people.

CAN MY CHILD STAY IN A HOTEL DURING HALF TERMS AND EXEATS

Schools do not usually permit their students to stay in hotels at half terms and exeats and we uphold this rule.

HOW OFTEN WILL MY CHILD BE VISITED?

We will normally visit your child once or twice a term. However, if they need to see us for any reason we are always available to go to visit them at any time.

WHAT HAPPENS IF THERE IS AN EMERGENCY?

If there is an emergency while your child is at school you will be contacted by school staff or by us if they let us know first. If there is an emergency while your child is in our care at a host family we will contact you immediately. If you have an emergency and need to get hold of your child or school immediately we have an emergency mobile that you can call 24 hours a day.